FAQs
Frequently Asked Question
We can ship these plants all over the world. And each country has its own rules and policies, especially regarding import permits and tax fees at customs.
We only send the best plants (healthy and rooted) according to the buyer’s order. We take pictures of the plants before packing and will notify the buyer by email.
After the payment is complete, we immediately apply for a plant export permit, inspect the plant at the quarantine office and finish processing the phytosanitary certificate document. It takes 1-2 weeks working days. The process of sending the package to the destination country can take between 4 – 8 days.
Yes, of course! Our friendly and knowledgeable customer service representatives are always available to answer your questions via Whatsapp
We pack and ship every weekday, except the day before a public holiday. We pack in the order we receive the orders, as efficiently as possible. We can’t give future packing dates.
We mail your plants via Australia Post where possible. Otherwise, orders go via courier.
To allow for new growth, choose a pot that is 2 to 4 inches larger in diameter than the exiting pot.